FAQ
Frequently Asked Questions
Answers to common questions from facility managers, contractors, and property managers about Maddox services, pricing, scheduling, and methods. For anything not covered here, call or send a message.
Services
What services does Maddox Surface provide?
Maddox provides machine floor scrubbing for warehouses, industrial shops, gyms, retail stores, churches, schools, and new construction, as one-time deep cleans or standing programs, and driveway and jobsite stain removal for contractors and property managers. Janitorial for offices, restrooms, and break rooms is available as an add-on to a floor-maintenance program.
What floor types do you clean?
Bare, sealed, densified, and polished concrete; epoxy and urethane coatings; VCT; textured LVP; terrazzo; quarry and ceramic tile; and rubber gym flooring. Pads and chemistry are matched to the surface. Sealed hardwood courts and carpet are not machine-scrubbed.
Do you strip and wax floors?
No. Maddox deep-scrubs finished VCT, which restores a dirty finish without stripping it, and a floor that needs stripping and re-coating is identified before quoting.
What is the difference between machine scrubbing and mopping?
Machine scrubbing recovers the dirty water and the soil in the same pass, so nothing is left on the floor to dry, and the floor is clean and dry within minutes. The scrubber and mop guide covers the details.
Do you clean the whole building or only floors?
Floor scrubbing is the core service. For warehouse and industrial accounts on a floor-maintenance program, janitorial for offices, restrooms, and break rooms can be added under the same scope and invoice. Full post-construction cleaning of windows, fixtures, and surfaces is outside the scope; Maddox handles the floors, can haul off the construction debris on the same visit, and coordinates with the cleaning crew.
Pricing and quotes
How much does commercial floor scrubbing cost?
Floor scrubbing is quoted per job from a $500 minimum visit rather than at a published per-square-foot rate, because floors of the same size vary widely in condition. The price depends on square footage, the proportion of open versus racked or furnished floor, soil load, whether the floor has been machine-scrubbed before, and the service frequency. Recurring programs are priced below one-time deep scrubs. See the pricing page.
How quickly is a quote returned?
Maddox replies within one business day. Square footage, floor type, and a photo are usually enough to quote without a visit, and the reply includes the quote. Occupied buildings and heavily soiled floors are walked first, and the walkthrough is scheduled in that reply.
Is the quote the final price?
Yes. The quote is a single figure for the scope and floor conditions it describes, and it includes chemistry, pads, and after-hours scheduling. It holds for 30 days. If conditions on the day differ from those quoted, any change is priced and agreed in writing before work begins.
Is there a surcharge for nights or weekends?
No. Nights, weekends, and between-shift windows are standard scheduling.
How is payment handled?
Cash, check, or card on completion for one-time jobs, and monthly invoicing for programs and janitorial. Net-30 terms open for contractor and property-management accounts after the first job is invoiced on completion and paid.
Scheduling and the job
Do you work nights and weekends?
Yes. Most floor work is performed when the floor is clear: after close, between shifts, overnight, or on weekends.
Do we have to shut down while the floor is scrubbed?
No. A warehouse floor can be scrubbed in sections while you operate, and the scrubbed surface is drivable within minutes. Retail and gym floors are done after close, and full-floor deep scrubs in busy facilities are scheduled overnight or on a weekend.
How long does a job take?
The quote states the planned duration, based on size, soil load, floor condition, and obstructions. On an open, sealed floor, 20,000 sq ft is a half-day visit, and gym and retail floors are finished after close the same night. Bare slabs that have never been machine-scrubbed need a heavier first visit, and the quote accounts for it.
What is required from the facility?
The facility provides access, a water source, and clear lanes in the sections agreed on, and Maddox provides the equipment, cleaning products, and personnel.
Methods and equipment
What equipment is used?
Maddox uses its own commercial auto scrubbers on open warehouse space and smaller rooms alike, and edge work along walls and fixtures is included.
What cleaning chemistry is used?
Products are selected for the soil and the surface: a cleaner-degreaser for general dust and grime, a tire-mark cleaner for forklift lanes, heavy-duty degreasers for shop floors, and neutral-pH cleaners for polished, finished, and coated floors. Safety data sheets are available on request.
Will an auto scrubber damage polished concrete, epoxy, or VCT finish?
No. Those surfaces are designed to be machine-cleaned, and pads and chemistry are matched to each one, so polished, finished, and coated floors are cleaned without dulling or etching.
Can forklift tire marks be removed?
Yes on sealed or polished concrete, where the rubber sits on the surface and comes off with a tire-mark cleaner and a machine scrub. On unsealed concrete, marks embedded in the pores lighten substantially, and the quote states the expected result. The tire-mark guide explains why.
Company
Who is behind Maddox Surface?
Maddox was founded by Brandon Maddox, a U.S. military veteran with a background in the janitorial supply industry. He sets the standard each job is performed to and remains the point of escalation for every account.
Are you insured?
Yes. Maddox carries $1 million per occurrence and $2 million aggregate in general liability coverage. Certificates of insurance naming your company as additional insured are provided on request.
Where is Maddox based, and where do you work?
Maddox is based in Northwest Houston (ZIP 77070) and serves all of Greater Houston. See the service areas for details by city.
Other questions
Call or text with anything not covered here, or include the question with a quote request.